JOLT the Designs in Mind Shop

15 Cross Street, Oswestry, Shropshire, SY11 2NF

www.designsinmind.co.uk

01691 655 140

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Designs in Mind CIC

Company Number 5440283

T's & C's

Privacy Policy

Design Commission

Use of Personal Information

  • Personal information submitted in the process of making a purchase through the Jolt website is only that required to process payments, and for staff at Jolt to be able to successfully deliver our service to customers, including dispatching purchased items to customers and contacting customers where necessary, as well as for fulfilling accounting requirements.

  • Credit/Debit card details go to Stripe, our online payment processor, to be processed. Stripe does not keep most personal payment data longer than a few minutes, unless the customer has actively chosen to store their payment-card details for future use (not currently available to Jolt customers). Stripe does however store the last 4 digits of payment-cards, type of card, and expiry date of card. This data, in addition to customer name, address, email and phone-number can be viewed by authorised staff at Jolt/Designs in Mind CIC that have log-in access to the Stripe account. You can see the privacy policy of Stripe at stripe.com/gb/privacy.

  • Order details, with the exception of payment-card details, are printed at Jolt/Designs In Mind CIC and stored in a file in a locked office. The file can only be accessed by authorised staff. ​ Order details, with the exception of payment-card details, are also stored at wix.com (website platform), but the information stored there is not immediately accessible to staff at Jolt/Designs In Mind CIC, and can only be accessed by authorised staff on request to wix.com.

  • Printed order sheets will be destroyed 12 months after the end of the financial year in which the transaction took place, after the data has been backed up on a limited-access storage device. Customer data held by wix.com (website platform) will be erased should customers not order anything for 6 years after the end of the financial year in which the customer's last transaction took place. The customer data stored by our payment processor Stripe may also not be able to be erased on request due to also having to observe the law around the keeping of financial records for a minimum period, though the customer data stored by Stripe does not include full payment-card details, unless the customer actively chose to save these (which is not currently available to Jolt customers anyway). We can however enquire on customers' behalf when erasure would be possible.

  • Requests to see a copy of the information that Jolt/Designs in Mind CIC or one of our third-party processors hold about you can be made through email to hello@thisisjolt.co.uk, or by writing to the CEO Catherine Wilks, Designs in Mind CIC, 17a Cross Street, Oswestry, Shropshire SY11 2NF. You may be asked for supporting information to help confirm your identity, though for additional security reasons we will not be able to provide precise details about payment-cards.

  • Customers that have subscribed to the Jolt newsletter, via the shop or online, will be added to the Designs in Mind contact list, stored on WIX our website host. JOLT is a retail brand of Designs in Mind. The only information we will hold is an email address. This will never be shared with a third party. Newsletters will be sent via Designs in Mind and you can unsubscribe anytime by emailing hello@thisisjolt.co.uk or clicking unsubscribe at the bottom of an email.